StackTrack
StackTrack is a dynamic web application that enables boat owners to schedule their own drystack launches and reserve additional valet and concierge services from an online resource. StackTrack provides a convenient interface for the marina to successfully manage and fulfill all reservations, whether booked by a customer or entered in-house. We improve upon the current process of making launch reservations by phone with an intuitive cloud-based SaaS application that functions from any web-enabled PC or portable device. We make launch reservations convenient while making all parties more accountable to the wants, needs and desires of the drystack customer. These are real-time, confirmed reservations that give the customer more assurance of an accurate and timely launch experience. StackTrack allows the marina to accept reservations 24/7 - with no risk of over-booking. The marina dashboard accurately tracks and manages all reservations to ensure timely fulfillment. All inventory items and service programs offered by the marina are 100% customizable.
You no longer need to second-guess if the order was processed properly. No more oversights, errors or omissions. Customers make reservations online from a real-time calendar - much like golfers book tee times. They cannot double-book open slots and they can build their own “Concierge Pick Ticket” from the marina’s drop-down menus. The customer gets more convenience and the marina gets more accurate details - all resulting in a better experience for all parties.
Drystack Launch Scheduler
- Configurable Daily Launch Schedule
- Real-Time Marina Dashboard
- Detailed Reporting & Daily Pull List
- Battery Charge Request List
- Tablet Interface for Forklift Operator
- “Put-Away” and “Leave-Out” Prompts
Confirmed Reservations
- Real Reservations - Not a “Request”
- Displays Actual Date/Time Availability
- No Over-Booking
Concierge Order Fulfillment
- Simple Pick-List Inventory Selection
- Arrive to a Fully Stocked Boat
Convenient Online Access
- Create & Modify Launches 24/7
- Runs on Web-Enabled PC’s & Devices
- Secure Database-Driven Application
Text & Email Notifications
- Confirms Reservation Details
- Notifies Customer of Status Changes
- Launched & Ready - Stowed & Secure
- Reminders Sent To Prevent No-Shows
- Bulk-Messaging for Special Events
StackTrack Facilitates
- Transition From Pen-and-Paper System
- Improved Delivery on Customer Needs
- After-Hours Change Orders
- Accuracy and Accountability
- Exceptional Customer Service
StackTrack Reduces
- Errors, Omissions & “Crossed Lines”
- Phone Calls, Busy Signals & Voicemails
- Labor Demands
- Scheduling Conflicts & Confusion
- Anxiety Regarding Order Accuracy
- Customer Wait Times